SVC-07
CSI Recovery Follow-Up
Every low score, tracked to a prompt recovery call and a reason code — read as a pattern, not a report card.
Low scores
| Customer / RO | Advisor | Score | Reason code (if provided) | Recovery call date | Who called (advisor / manager) | Outcome |
|---|---|---|---|---|---|---|
Target this log is measured against
- top-quartile on OEM scale (commonly 950+ of 1,000)
- PROPOSED, pending specialist review
Cross-reference dips against the capacity board before assuming an advisor problem — a CSI dip that lines up with a capacity spike is telling you something specific.
The score moves on whether the shop kept its word, more than on how the counter felt at pickup.