SVC-03

Advisor Inspection Checklist

The habits Service Advisor Academy already teaches, checked against every RO — not just the ones where something went wrong.

weekly, per advisorService Manager M7

Sample ROs reviewed

RO #	MPI completed & reviewed?	Declines documented?	Urgency order followed?	Estimate matched final?	Notes

Hours sold per RO

1	Hours sold this period
÷	ROs written
=	Hours per RO 1.9-2.2 PROPOSED, pending specialist review

A skill gap and a structural problem — staffing, parts, scheduling — look identical on this checklist until you ask which one is actually true.

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