PAM-04
Counter Associate Inspection Checklist
The habits PAA Academy already teaches — greeting, discovery, suggestive-sell attach — checked against real counter interactions, not just recalled from memory.
Observed interactions
| Date/time | Job (front/rear/accessories) | Greeting within standard? | Discovery diagnosed real need? | Suggestive-sell taken or missed? | Notes |
|---|---|---|---|---|---|
Attach rate this period
| 1 | Tickets with an accessory/apparel add | |
| ÷ | Total tickets | |
| = | Attach rate no benchmark set no defensible external benchmark found — open target for the specialist review pass |
Watch the real interaction. Don't confuse what you expect to see with what actually happened.