PAM-03
Special Order Tracker
Every open special order, the ETA given to the customer, and whether it's still on track.
A special order is a promise with a date attached. Log the date given, not just the vendor's quoted lead time.
Open special orders
| Customer | Part | Vendor | Ordered | ETA given | Status | Follow-up called? |
|---|---|---|---|---|---|---|
Related
- no fixed target
- vendor- and OEM-dependent — teach the tracking discipline, not a number, per build spec Part 3
An honest ETA builds trust. An optimistic one spends it — and this tracker is what makes the honest version possible to keep.