PAM-01
Daily Counter Coverage & Rear-Counter Dispatch
Who's covering all three jobs — front counter, rear counter, accessories — right now, and whether the rear counter is keeping pace with the shop board.
One row per associate on shift. A rear-counter slot with no coverage during open shop hours is a capacity risk to Service, not just a parts problem.
Coverage
| Associate | Front counter | Rear counter | Accessories | Shift | Notes / gaps |
|---|---|---|---|---|---|
Rear-counter fill rate today
| 1 | Scheduled-work parts requests filled from stock | |
| ÷ | Scheduled-work parts requests total | |
| = | Fill rate 90-95% first request, from stock, scheduled work — moved from svc.parts_fill_rate, now owned here — PROPOSED, pending specialist review |
Targets this board is measured against
- 90-95%
- first request, from stock, scheduled work — moved from svc.parts_fill_rate, now owned here — PROPOSED, pending specialist review
A schedule that looks fully staffed on paper can still leave the rear counter uncovered for an hour. This form catches the gap the same day it happens.