GM-07

CSI & Reputation Monitor

Sales and service CSI tracked side by side, never blended, plus the store's current biggest reputation risk.

monthlyGeneral Manager M12

Two quarters, side by side

Quarter	Sales CSI	Service CSI	Trend (either)

Reputation risk

Biggest current reputation risk, in writing

Mitigation step

The two scores are never blended into one figure — a strong one can mask a weak one.

Anything you type stays in this browser on this device. It is not sent anywhere and nobody else can see it. Use Export to keep a copy or send it on; Clear wipes the sheet. Your store, name and initials are remembered across every form and filled in for you — change one and it changes everywhere from then on.